As a property manager, your job goes far beyond just building management. Not only must you ensure that the value of your property and management company continues to increase, but you also need to ensure that the needs and wishes of your tenants are met.
With so many tasks like handling tenant calls, building maintenance, displaying units, collecting membership fees, and the workload of tenants entering and leaving the property, it may be difficult to effectively take care of everything. So many challenges may leave you feeling exhausted at the end of the day.
However, a live phone answering service for property management business can handle all calls for you 24/7 and can be a huge help in managing your business effectively.
Here is how a live property management answering service helps.
Dealing with Existing Tenants
Tenants who have plumbing, electrical or other problems in the house may not be sure what to do when they call your answering service. The real-time operators who contact them will be compassionate and friendly, ensuring that all the details of your tenant’s problems are accurately recorded in order to find a solution.
Dealing with Prospective Tenants
Individuals can call your phone number to get more information about available units. In this case, the professional attitude of live call operators will bring many benefits. By providing such services, you can give potential tenants a positive first impression of your company. You can provide your operator with all the information about your property and its unit so that the caller can get the answers they need.
Another benefit of providing real-time answering services for your property is that it can improve your company’s reputation. Property managers with smaller businesses can provide callers with the same level of professional services as large companies. The live answering service can answer all calls in person, letting callers know that they are dealing with a professional and reputable company.
Each of your callers is important. Callers who receive personal attention will undoubtedly know that they are important to you. This is different from automated services, which only repeat pre-recorded messages to the customer. If your tenant community includes people speaking different languages, your answering service can also include bilingual operators. Providing all tenants and prospective tenants with opportunities to exchange questions and obtain information will help you establish a professional relationship with them.
When you invest in the 24-hour answering service for your business, your existing employees no longer need to answer the phone. Instead, they can focus on the work that needs to be done and work with clients who visit your office. This greatly improves business efficiency.
Save Money and Time
Having a live answering service can also save your business a lot of money. The real-time answering service is provided on a monthly flexible contract basis, not an internal employee who requires you to pay and provide benefits. Therefore, when you receive fewer calls during the year, you still only need to pay for the calls you use.
You also don’t need to find the right person to answer your call and then train them, because the company already does this. Likewise, there is no need to purchase any necessary equipment and software to handle calls, because the company who will provide the services already owns it. Of course, this service can also save your time. You can answer the phone as professionally as you would do yourself, and in the process save both time and money.
These are the key benefits of a phone answering service for property management businesses. If you are looking for reliable answering services for your business, you can always approach us for the best services.